Refund policy
Jonah Lure Works Refund Policy
Thank you for shopping with Jonah Lure Works. We appreciate your business and work hard to provide high-quality fishing products, accurate order fulfillment, and dependable customer service.
Please review our refund policy before placing your order. By purchasing from Jonah Lure Works, you agree to the terms outlined below.
All Sales Are Final
Because of the nature of our products, Jonah Lure Works does not accept general returns, exchanges, or refund requests once an order has been fulfilled.
Unless an item arrives damaged, defective, or incorrect, all sales are considered final.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact Jonah Lure Works within 3 days of delivery at info@JonahLureWorks.com.
To help us review your request, please include your order number, a brief description of the issue, clear photos of the damaged, defective, or incorrect product, and photos of the packaging if the item was damaged during shipping.
Once your request is reviewed, Jonah Lure Works may offer a replacement, refund, or store credit at our discretion depending on the situation.
Refund Eligibility
Refunds may only be considered when an item is damaged, defective, incorrect, unavailable, or when Jonah Lure Works determines that a refund is the appropriate resolution.
Refund requests must be submitted within 3 days of delivery for damaged, defective, or incorrect items. Requests submitted after this timeframe may not be eligible for review.
Non-Refundable Situations
Jonah Lure Works does not issue refunds for the following situations:
- Color preference or change of mind
- Ordering the wrong product, color, size, or quantity
- Failure to review product details before purchase
- Products that have been used, opened, altered, damaged after delivery, or improperly stored
- Normal product variation caused by manufacturing, materials, lighting, screen settings, or batch differences
- Packages marked delivered by the carrier but not received by the customer
- Shipping delays caused by the carrier, weather, holidays, or other events outside of our control
- Final sale, clearance, limited-release, or special-order items unless damaged, defective, or incorrect
Product Color & Appearance
We make reasonable efforts to display product colors and details accurately. However, colors may appear different depending on screen settings, lighting, photography, material variation, glitter, glow effects, hand-poured production, or batch-to-batch differences.
Minor color or appearance variations are not considered defects and do not qualify for a refund unless Jonah Lure Works determines that the product was incorrect or defective.
Shipping Costs
Original shipping charges are generally non-refundable unless the refund is caused by an error by Jonah Lure Works or another issue that we determine qualifies for shipping reimbursement.
Customers may be responsible for any return shipping costs if a return is approved and a return shipment is required.
Approved Refunds
If a refund is approved, it will be issued to the original payment method when possible. Refund processing times may vary depending on your bank, credit card company, payment provider, or financial institution.
Jonah Lure Works is not responsible for delays caused by banks, payment processors, credit card companies, or third-party financial institutions.
Replacements & Store Credit
In some cases, Jonah Lure Works may offer a replacement item or store credit instead of a refund. The resolution will depend on the nature of the issue, product availability, order details, and the information provided by the customer.
Replacement items may be subject to product availability. If the original item is unavailable, Jonah Lure Works may offer an alternative resolution.
Returns Must Be Approved First
Do not send products back to Jonah Lure Works unless your return has been reviewed and approved by our team.
Items returned without prior approval may not be accepted, processed, refunded, exchanged, or returned to the sender.
Order Cancellations
Cancellation requests must be submitted as soon as possible by contacting info@JonahLureWorks.com.
Cancellation requests are not guaranteed once an order has entered processing, production, fulfillment, or shipment. Once an order has shipped, it cannot be canceled.
Pre-Orders, Backorders & Purchase Options
If Jonah Lure Works offers pre-orders, backorders, subscriptions, deposits, deferred-payment purchases, or other purchase options, the specific terms for that purchase option will apply.
Pre-order and backorder estimated shipping dates are provided in good faith and may be subject to change due to production schedules, inventory timing, material availability, supplier delays, carrier delays, or other circumstances outside of our control.
If an unfulfilled pre-order or purchase option order is delayed beyond the estimated timeframe originally provided, Jonah Lure Works may provide an updated estimated shipping date when available. If the revised timeframe does not work for the customer, the customer may contact us to request cancellation of the unfulfilled item.
Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, Jonah Lure Works is not responsible for lost, stolen, delayed, misdelivered, or incorrectly scanned packages.
If tracking shows that a package was delivered but you did not receive it, please check with household members, neighbors, your local post office, delivery location, or the shipping carrier.
Customers may need to file a claim directly with the carrier for lost, stolen, or misdelivered packages.
How to Request a Refund Review
To request a review for a damaged, defective, or incorrect item, please email us at:
Please include:
- Your order number
- Your full name
- A brief explanation of the issue
- Clear photos of the product
- Photos of the packaging, if the item was damaged during shipping
Once received, our team will review the information and provide the next steps.
Policy Updates
Jonah Lure Works reserves the right to update, modify, or replace this Refund Policy at any time. Updates will be posted on this page and will apply to purchases made after the updated policy is posted.
By placing an order with Jonah Lure Works, you acknowledge that you have read, understood, and agreed to this Refund Policy.